1. Information We Collect

We collect personal information provided when booking appointments, purchasing retail products,completing intake forms, or interacting with our website. This may include name, contact details,payment information, addresses, appointment history, intake data, and account login details. We also automatically collect certain data such as IP address, browser type, and analytics.

2. How We Use Your Information

We use personal information to book and manage appointments, process payments, fulfill online orders, provide receipts, improve services, send offers (with consent), respond to requests,administer programs, and comply with legal obligations.

3. E-Commerce and Online Purchases

We collect shipping information, order history, and secure payment processing data when purchases are made online. We retain order history for returns, support, and operational purposes.We do not store full credit card details on our servers.

4. Payment Information & Card-on-File

Payment details may be tokenized and securely stored by third-party processors for future billing and cancellation/no show policies. You may request removal of your saved payment method when eligible.

5. Disclosure of Information

We only share information with trusted third parties that support operations such as booking systems, payment processors, marketing tools, and delivery providers. Disclosure may occur if required by law or regulation.

6. Cookies & Analytics

We use cookies and tracking technologies to support functionality and improve performance.Cookies may be managed through browser settings.

7. Data Security

We maintain safeguards to protect personal information, including encryption and controlled access. No electronic system is completely secure.

8. Data Retention

Information is retained only as long as necessary for business operations and legal requirements,after which it is securely deleted or anonymized.

9. Privacy Rights and Choices

Clients may access or update their information, adjust communication preferences, opt-out of marketing, or request removal of saved payment data.

10. Children’s Privacy

Our services and website are intended for individuals 16 and older. We do not knowingly collect personal information from children without consent.

11. Third-Party Links

Our website may contain external links. We are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Revised versions will include an updated effective date.

13. Contact Information

  • TVAM Salon | Barber | Spa
  • 950 Portage Pkwy Unit 1 Concord, ON L4K 0J7
  • Phone: (905) 6056821
  • Email: management@tvamsalon.ca